Operations

Apex developed an approach to improving the “back office” processes of a technology firm undergoing rapid market growth. The process improvement enhanced internal customer service by 50 percent and overall profitability by four percent. “I tend to focus on the technology side of our business, but Apex helped me understand how we could improve our …

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Apex reviewed the policies and procedures of large professional services firm to improve the governing practices in all its major divisions. The organization increased policy compliance by 11 percent and reduced customer complaints by 46 percent. “Apex worked efficiently and effectively to learn our business and where we needed to standardize our procedures. The changes …

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